RIM Offers Free Apps, Month of Enterprise Support in Response to Outageby Andrew Cunningham on October 17, 2011 11:00 PM EST
A week after a core switch failure caused worldwide outages for Research in Motion's BlackBerry servers, the company is attempting to make amends: RIM announced today that it would be offering a dozen apps (worth roughly $100) to its customers free of charge, as well as a month of free technical support to its enterprise customers.
The outages, which affected RIM's browsing and messaging services among others, impacted customers worldwide, with most outages lasting between one and three days - the first service outage hit Europe, the Middle East, and Africa on October 10th, and services were restored on the 12th and the 13th. You can read RIM's account of the outage on their press page.
The apps in question are mostly games with a smattering of productivity apps, and will be available until the end of December - you can see the full list in RIM's press release, linked below for your convenience. Current enterprise customers can request their month of technical support using this link, and the free technical support is also being made available to prospective customers in the form of a free trial.
Source: Research in Motion